Our Terms and Conditions

These terms govern your use of cleopatracasino-pokies.com. By registering an account with us you accept every clause below, so please read them before you play. We operate under licence OGL/2023/174/0082 issued in Curaçao.

What Agreeing to Our Terms Means

When you register an account, log in or place a single wager on our platform, you confirm that you have read, understood and accepted these terms in full. The agreement takes effect the moment your account is created and continues until either you or we close it. If you do not accept any clause, do not open an account.

We may store a record of the version you accepted, including the date and time. That record is evidence of the terms that applied when you played. You should keep your own copy of this page for reference, as we update it from time to time as described in the final section.

• 1. Acceptance occurs at registration, at login or at first wager, whichever comes first.
• 2. You confirm you are legally permitted to gamble in your jurisdiction.
• 3. Continued use of our platform after any update counts as acceptance of the revised terms.
• 4. If any clause is held unenforceable, the remaining clauses stay in force.

Who May Register and Play

Age, residency and accounts

You must be at least 18 years old, or the minimum legal gambling age in your place of residence if that is higher. We are entitled to request identification at any point, and play by a person below the legal age voids all winnings. One account per person, per household, per IP address and per payment method is permitted.

Residents of the United States, the United Kingdom, France, the Netherlands, Belgium, Spain, Italy, Denmark, Estonia, Latvia, Lithuania, Israel, Iran, Syria and North Korea may not open or hold accounts. Attempting to register from a restricted country using false information is a breach of these terms.

As part of our Know Your Customer obligations, we require proof of identity, proof of address and verification of your payment method before your first withdrawal. Verification typically takes up to 48 hours once we hold complete documents. We may re-request documents at any time where risk indicators arise.

• 1. Valid government photo ID (passport, driver licence or national ID card).
• 2. A utility bill or bank statement under three months old showing your name and address.
• 3. A photo of the card used for deposit, with the middle digits covered, or a screenshot of your e-wallet or crypto wallet.

Deposits, Withdrawals and Verification

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum and Tether, with a minimum deposit of 15 AUD. Withdrawals are processed to Visa, Mastercard, Skrill, MiFinity, bank transfer, Bitcoin, Ethereum or Tether, with a minimum withdrawal of 30 AUD. We charge no fees of our own on deposits or withdrawals.

Withdrawal timeframes depend on the method: e-wallets are usually completed within 0 to 24 hours, cards take 1 to 3 business days, and bank transfers take 3 to 5 business days. Daily and monthly withdrawal caps apply. You must pass KYC verification before your first withdrawal, and we may hold funds pending completed checks.

An account with no login or transaction activity for twelve consecutive months is considered dormant. We may apply an administration fee to dormant accounts, deducting it monthly and never beyond the remaining balance. We will attempt to notify you at the registered email address before deductions begin.

Bonus and Promotion Rules

Bonuses on our platform, including the welcome package, weekly reloads, cashback and tournament prizes, are governed by the specific promotional terms published alongside each offer, together with the general rules in this section. Where a promotional page conflicts with these terms, the promotional page prevails for that offer.

Wagering requirements must be completed before bonus funds or winnings from them convert to withdrawable cash. Each promotion states its own wagering multiplier, expiry window and eligible games. Maximum bet limits apply while a bonus is active, and wagers above that limit, or wagers on excluded games, can void the bonus and any associated winnings.

We reserve the right to withhold or reclaim bonuses where we identify misuse, including low-risk betting patterns designed purely to clear wagering, delayed gameplay strategies or opening accounts to repeat first-deposit offers. Full details of current promotions, including the welcome bonus terms, are listed on our bonuses page.

• 1. One welcome bonus is available per person, household, IP address and payment method.
• 2. Bonus funds expire after the validity period stated in the offer, and unfinished wagering forfeits the bonus.
• 3. Promotional codes must be entered exactly as published before the qualifying deposit.
• 4. Winnings above any stated maximum conversion cap are removed at the point of conversion.
• 5. We may cancel or amend any promotion at reasonable notice where fraud or technical error is detected.

Conduct We Do Not Permit

Fair play is the foundation of our platform, and the following conduct is strictly prohibited. Where we identify a breach, we may void bets, confiscate winnings, close accounts and report serious cases to the relevant authorities.

Using a VPN, proxy or similar tool to disguise your location and access our platform from a restricted country is a breach of these terms and of our licence conditions. We apply geo-location checks at registration, at login and at withdrawal, and accounts failing those checks may be suspended without refund of deposits.

• 1. Fraud, including falsified documents, stolen payment details and identity misuse.
• 2. Chargebacks or payment disputes against deposits you authorised and played with.
• 3. Multi-accounting, meaning one person operating more than one account.
• 4. Bonus abuse in any form, including arbitrage across promotions.
• 5. Collusion with other players to manipulate outcomes or tournament standings.
• 6. Bots, scripts, automated tools or any software that interferes with game logic.
• 7. Exploiting technical faults or displaying games outside their intended behaviour.

Playing Safely and Self Exclusion

Gambling should stay a form of entertainment, not a way to make money or escape problems. On our platform you can set daily, weekly and monthly deposit limits, loss limits and session reminders from your account settings, and our support team is available 24/7 by live chat and email at [email protected] to help you set or tighten them.

You may request self-exclusion at any time, for a fixed period or permanently. During a self-exclusion period we will close your access, block marketing to you and return any remaining balance above the minimum withdrawal. Shortened or reversed self-exclusion is not offered once the period has begun.

If we notice patterns that suggest gambling harm, such as sustained loss chasing or marked increases in deposit frequency, we will contact you and may apply protective limits while the matter is reviewed. Free, confidential support is available in Australia through Gambling Help Online on 1800 858 858, and we encourage you to use it without hesitation.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting our support team. We will confirm your identity, process any withdrawable balance and deactivate the account, usually within 24 hours. Where an account is closed due to a suspected breach of these terms, we may hold the balance pending investigation.

If you have a complaint, contact our support team first, as most matters are resolved at that level. Where a dispute remains unresolved, you may escalate it to our complaints procedure, and we will provide a written response with reasoning within a reasonable timeframe. These terms are governed by the laws applicable to our licence, and disputes that our internal procedure cannot settle may be referred to the competent authority or forum under that law.

• 1. Step one: raise the issue with live chat or email support, providing your account details.
• 2. Step two: request escalation to a senior operator if the first response does not resolve it.
• 3. Step three: request a written complaints determination with the reasoning stated.
• 4. Step four: refer the matter to the relevant external authority where required.

How We Update These Terms

We review these terms regularly and may revise them to reflect changes in law, our licence conditions, game offerings or payment arrangements. Updates take effect seven days after publication of the revised version on this page, and material changes are announced by email or an in-platform notice to registered players.

Your continued use of Cleopatra Casino after the effective date constitutes acceptance of the updated terms. If you disagree with a change, you may close your account before that date and withdraw your balance under the withdrawal rules above. The current version, with its effective date, is always the one displayed here.

Cleopatra Casino has operated online since 2017 under Curaçao licence OGL/2023/174/0082, and we keep these terms consistent with that licence at all times. Questions about any clause can be sent to [email protected] at any hour of the day.

Frequently asked questions

How old do I need to be to play at Cleopatra Casino?

You must be at least 18 years old, or the minimum legal gambling age in your place of residence if that is higher. We verify age as part of the KYC process before your first withdrawal.

Can I hold more than one account?

No. Our terms allow one account per person, household, IP address and payment method. Additional accounts may be closed and winnings from them confiscated.

Why do I need to verify my identity before withdrawing?

Anti-money-laundering law and our licence require us to verify your identity, address and payment method. Verification usually takes up to 48 hours once we hold complete documents.

What happens to an inactive account?

After twelve consecutive months without login or transactions, an account is considered dormant. We notify you by email before any administration fee is applied.

How will I know when the terms change?

We publish the revised version on this page, and material changes are announced by email or in-platform notice. Updates take effect seven days after publication.