About Cleopatra Casino

We built this page so you know exactly who sits behind the platform, which regulator watches over us and how we handle your money and data. No slogans, just the facts.

The Story Behind Cleopatra Casino

Cleopatra Casino went live in 2017 under Altacore N.V., and the goal back then was narrow: build an online casino that Australian players could trust with real money. That meant fast withdrawals, honest bonus terms and a game library that did not rely on padding. We started with a few hundred titles and a small support desk running around the clock.

A lot has changed since launch. The library now holds 4,000 games, crypto deposits and withdrawals sit alongside PayID and Neosurf, and a five-tier VIP program rewards the players who stick with us. What has not changed is the original brief: pay out on time, publish the terms in plain English and answer the chat within minutes, at any hour.

Milestones we keep coming back to

A short timeline of the decisions that shaped who we are today:

• 2017: platform launch under Altacore N.V. with a Curaçao licence
• Growth of the library to 4,000 titles from 28 studios
• Addition of BTC, ETH, LTC and USDT for both deposits and withdrawals
• Launch of the five-tier loyalty program, from Bronze to Diamond
• 24/7 live chat covering English, German, French and Spanish

What We Offer Players

Numbers first. Here is the exact shape of the library, counted by category rather than rounded up for marketing:

Our studios include Pragmatic Play, NetEnt, Play'n GO, Evolution, Nolimit City, Playtech, Yggdrasil, Microgaming and 20 more, so the pokies floor gets fresh releases weekly. Note that we run a casino only, no sportsbook, which keeps our full attention on the games, the dealers and the payment rails.

Payments without friction

Depposits start at 15 AUD through PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum or Tether. Withdrawals go out via cards, e-wallets, bank transfer or crypto, capped at 8,000 AUD per day and 32,000 AUD per month, and we charge no fees of our own. E-wallet cashouts clear within 24 hours.

Our Licence and Regulation

Altacore N.V. holds licence OGL/2023/174/0082 issued by the Curaçao Gaming Authority, and every part of the operation, from the RNG to the payment processing, sits under that licence. Regulated operation means we must keep player funds separate, honour stated payout times and submit to audits rather than simply promise fairness.

Regulation also means saying no. We do not accept players from the United States, the United Kingdom, France, the Netherlands, Belgium, Spain, Italy, Denmark, Estonia, Latvia, Lithuania, Israel, Iran, Syria or North Korea. If a restricted jurisdiction tries to register, verification catches it before a single dollar moves.

How We Protect Your Data

Every connection to our servers runs over TLS encryption, which scrambles your login, your payment details and your documents in transit. Storage sits behind access controls, and no support agent can see your full card number or wallet keys, because we never keep them in readable form.

Fair play rests on a certified random number generator. Independent testing labs audit the RNG on a schedule, and the published return-to-player figures for each pokie come from the studios themselves, not from us. If a game reports a 96% RTP, that is the number the maths will deliver over time.

Verification done once, done properly

Before your first withdrawal we verify your ID, proof of address and payment method, and the check takes up to 48 hours. Yes, it is paperwork. It is also the single strongest defence against stolen cards, account takeover and money laundering, so we run it on every account without exception.

Our Commitment to Responsible Play

Gambling should stay a paid hobby, not a problem, and the tools we ship reflect that stance. Every account can set deposit limits and loss limits, turn on session reminders or self-exclude for a fixed period, and all of it takes effect immediately rather than after a review period.

If things feel heavier than they should, Gambling Help Online operates a free, confidential line at 1800 858 858, available around the clock, and our support team will point you there without judgement. Transparency carries the same weight: bonus wagering, withdrawal caps and verification steps are stated up front, and we would rather lose a signup than bury a term on page nine.

• Deposit and loss limits you control yourself
• Session time reminders on every platform
• Self-exclusion with immediate effect
• Direct links to Gambling Help Online (1800 858 858)
• Plain-English bonus terms with the wagering figure in the headline

Talk to Our Team

Frequently asked questions

Who owns and operates Cleopatra Casino?

Altacore N.V., a company registered in Curaçao, owns and operates the casino under licence OGL/2023/174/0082 issued by the Curaçao Gaming Authority.

Is the casino licensed and regulated?

Yes. We operate under Curaçao licence OGL/2023/174/0082, which requires audited games, segregated player funds and compliance with stated payout times.

How do you verify my identity?

Before your first withdrawal we ask for photo ID, proof of address and payment method verification. The check completes within 48 hours and applies to every account without exception.

What responsible gambling tools do you offer?

Deposit limits, loss limits, session reminders and self-exclusion are available on every account, with immediate effect. Free confidential help is available at Gambling Help Online, 1800 858 858.

How can I contact you?

Live chat runs 24/7 in English, German, French and Spanish, and email reaches us at [email protected].